100% Service Pledge Guarantee
We are dedicated to providing you with service that is professional, courteous and responsive in helping you buy your house. To fulfill this commitment, we agree to provide you with the following services: 1. Dedicate ourselves to making the process of buying your home as successful as possible. 2. Respect you and your needs and be honest and forthright. 3. Maintain your confidentiality and hold your best interests in the highest regard. 4. Value and respect your time, understand your needs and respond quickly. 5. Consult with you to determine your particular needs. 6. Use our experience, knowledge and training to best serve you. 7. Explain each step of the process so you can make informed decisions.
8. Provide an action plan in an acceptable time frame. 9. Continue to meet your needs to the best of our abilities.
10. Provide you with changing market information in a timely manner. 11. Keep you up-to-date on all activity with your search criteria. 12. Assist you in negotiating a successful offer to purchase. 13. Provide you with information regarding other professionals (e.g. movers).
If you are unhappy with our services for any reason, you can notify us and we will attempt to rectify the issue to the best of our abilities within 72 hours. If we do not live up to our commitments as outlined above, you can request that our broker/manager assign your listing to another salesperson within our brokerage. Name:__________________________ ______ Phone Number:________________________ _ Address:_____________________________________________________________________ Associate’s Name: _______________ Signature: ___________________________________ Broker’s Name: _______________________ Date:___________________________________
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